Privacy policy

Effective Date: 2026
At VoltixLab, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
a) Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party gateways)
b) Non-Personal Information
Browser type and device information
IP address
Pages visited and time spent on the site
Referring website or source
c) Order Information
Products purchased
Transaction details
Delivery preferences
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate order updates and support responses
Improve our website, products, and customer experience
Send promotional emails (only if you opt-in)
Prevent fraud and enhance security
Comply with legal obligations under applicable Indian laws
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance your browsing experience
Remember your preferences
Analyze website traffic and performance
Provide relevant advertisements
You can choose to disable cookies through your browser settings, though some features of the website may not function properly.
4. Third-Party Services
We may share your information with trusted third-party service providers, including:
Payment gateways (e.g., Razorpay, Stripe, PayPal)
Shipping and logistics partners
Analytics tools (e.g., Google Analytics)
Marketing platforms (for email or ads)
These third parties only use your information to perform specific services on our behalf and are obligated to keep your data secure.
5. Data Security
We take reasonable security measures to protect your personal information, including:
Secure servers and encrypted transactions (SSL)
Restricted access to sensitive data
Regular monitoring for vulnerabilities
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill orders
Comply with legal and tax requirements
Resolve disputes and enforce agreements
7. Your Rights
As a customer, you have the right to:
Access the personal data we hold about you
Request correction or updates to your information
Request deletion of your data (subject to legal obligations)
Opt-out of marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Business Name: VoltixLab
Email: [EMAIL ADDRESS]
Address: G-69 Gali no 2 Shastri Park Delhi 110053