Refund policy
Effective Date: 2026
At VoltixLab, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.
1. Return Eligibility
To be eligible for a return:
The item must be unused and in the same condition as received
The item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within 7 DAYS from the date of delivery.
Requests made after this period may not be accepted
To initiate a return, contact us at [EMAIL ADDRESS]
3. Refund Process
Once your return request is approved:
You will receive instructions for returning the item
After we receive and inspect the product, we will notify you of the status
If approved:
Refunds will be processed within 5–7 business days
The amount will be credited to your original payment method
Please note that it may take additional time for your bank or payment provider to reflect the refund.
4. Exchanges
We offer exchanges for eligible items.
Exchanges are subject to product availability
If you wish to exchange an item, contact us at [EMAIL ADDRESS]
In case of unavailability, a refund may be issued instead
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
Contact us within 7 DAYS of delivery
Provide clear photos or videos as proof
Once verified:
We will offer a replacement or full refund at no additional cost
6. Non-Returnable Items
The following items are not eligible for return:
Used or damaged products (not due to our fault)
Items without original packaging
Products marked as non-returnable or final sale
Personal care or hygiene-related items (if applicable)
7. Return Shipping Costs
If the return is due to our error (defective, damaged, or wrong product), we will cover the return shipping cost
For all other returns, customers may be responsible for return shipping charges
Shipping charges (if any) are non-refundable unless the return is due to our mistake.
8. Order Cancellations
Orders can be canceled before they are shipped
Once shipped, cancellation may not be possible and standard return policy will apply
9. Contact Information
For any return, refund, or exchange requests, please contact us:
Store Name: VoltixLab
Email: [EMAIL ADDRESS]
Address: G-69 Gali Number 2 Zero Pusta, Shastri Park, 110053 Delhi DL, India